If you get a call from client saying that he/she cant print from any applications on citrix server and when he/she presses print icon application gets locked or hangs it means print spooler needs to be restarted on (NDSVM) citrix server. Try restarting cpsvc.exe and spoolsv.exe, in case you get an error message that cpsvc.exe cant be stopped please use killtask command from cmd to force these services to be stopped and then restart them. Problem should get resolved.
Run command line from your machine. Example: taskkill /s imwmnys158ts /F /IM cpsvc.exe
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